Refund and Returns Policy

At waterfilter.com.my, we strive to ensure the quality of our products and your satisfaction. Please read our return policy carefully:

1. No Refund or Exchange
   • We do not offer refunds or exchanges for any products once purchased.
2. Exchange for Defective Products
   • If the product you received is defective, you may request an exchange.
   • A defective product is defined as one that does not function as intended or is damaged upon receipt.
3. Notification Period
   • You must notify us of any defect within 7 working days of receiving the product.
   • Notifications received after this period will not be eligible for an exchange.
4. Exchange Process
   • Contact our customer service team at +603-8966 3399 with the following details:
     • Your order number
     • A description of the defect
     • Clear photos or videos of the defective product
   • Once verified, we will provide instructions on how to proceed with the exchange.
5. Condition of Return
   • The defective product must be returned in its original packaging and condition.
   • Any signs of misuse or damage caused after delivery may result in the exchange request being declined.

We appreciate your understanding and thank you for shopping with us!

For further assistance, feel free to contact our customer service team.